CoralIQ Support

CoralIQ helps reef keepers organize aquarium records, understand water-test trends, track livestock and equipment, and get practical reef guidance. This page covers the most common ways to get help.

Getting Started

Create an account, complete onboarding, add your reef and tank details, and begin logging water tests, livestock, equipment, and maintenance. More complete records help CoralIQ provide more useful context.

For sign-in, account access, or account deletion help, contact us from the email address associated with your CoralIQ account. Include the account email and a short description of the issue, but never send your password or payment credentials.

Subscription & Billing Help

For web subscriptions, include the account email and relevant billing date or receipt details. Apple subscriptions are managed through your Apple Account; Apple handles App Store billing and receipts. CoralIQ can help reconcile access after a verified purchase or renewal.

Restore Purchases

In the CoralIQ iOS app, open the subscription screen and choose Restore Purchases. Sign in with the Apple Account that made the purchase and wait for verification to complete. If access does not update, keep the app open and contact support with your CoralIQ account email and the approximate purchase date.

Water Test / Reef Data Help

Use the water-test and reef records screens to add measurements, livestock, equipment, maintenance, goals, and notes. If a value looks incorrect, check the parameter, unit, date, and selected tank before saving. Contact support if a saved record is missing or duplicated.

AI Reef Diagnosis / Photo Insight Help

Use a clear, well-lit aquarium photo and include useful context such as the affected coral or livestock, recent water parameters, and what changed. AI guidance is informational and does not replace your own judgment or professional aquatic-veterinary advice.

Troubleshooting

Try signing out and back in, confirming that your app is up to date, checking your connection, and retrying the action. For subscription access, use Restore Purchases on iOS rather than purchasing again. Include the screen, approximate time, device, and steps that reproduce the issue when contacting support.

Report a Bug

Email support@coraliqlabs.com with the subject “Bug report” and include the steps to reproduce, expected result, actual result, and any non-sensitive error text. Do not include passwords, private keys, or full payment details.

Request a Feature / General Feedback

We welcome product ideas and general feedback. Email feedback@coraliqlabs.com with “Feature request” or “General feedback” in the subject and describe the problem you are trying to solve.

Contact Support

Email support@coraliqlabs.com for account, technical, accessibility, privacy, or subscription-access questions. We use the information you provide to investigate and respond to your request.

Return to CoralIQ.

This support information may change as CoralIQ evolves.